North Dakota State University
NDSU Extension Service
Staff Resource Library
The Androgynous Manager
Alice G. Sargent
Book discusses the blending of male and female management styles for today's organization.
Americans in Agriculture
1990 Yearbook of Agriculture
Book discusses the diversity in American agriculture and how it influences our daily
lives--whether or not we work in agriculture or live on a farm.
AIDS-The New Workplace Issue
AMA Management Briefing
The AIDS epidemic has affected the workplace on two levels. First there is the
problem of an appropriate respond to a person with AIDS. Second there is what David
B. Dunkle, medical director for Hershey Foods, calls AIDS-induced panic syndrome. In
his message to company employees, he defined the term as the "frightening behavior
resulting from the vast amount of misunderstanding about AIDS."
Leadership and the Art of Conversation
Kim H. Krisco
Conversation is the most powerful and underutilized management tool at a manager's
command. If you can change the way you talk to people, you can become a more effective
manager virtually overnight. This book is a step-by-step guide with sample scripts and
The Assertive Advantage: A Guide to Healthy and Positive Communication
Sharon Anthony Bower
218 pages (workbook style)
Assertiveness is a key to a happier, healthier way of living and more success in your
work. This workbook will help you build trust, honesty and respect in your personal and
work relationships; overcome obstacles to progress on projects; contribute to a friendlier
and more cooperative workplace; create win-win solutions to tough problems; and more.
A New Attitude: Achieve Personal and Professional Success by Keeping a Positive
Rockhurst College Continuing Education Center
A positive attitude can make a bad job tolerable or a good one great. It can make you
happier, healthier and more productive. And, most importantly, it can make you successful.
This book will help you use a positive attitude to get what you want; make the most of
your job, your relationships and your life; bounce back from disappointments and failures;
and maintain a positive outlook even when things go wrong.
Self Profile: A Guide for Positive Interpersonal Communication
Rockhurst College Continuing Education Center
This book will help you look at your perceptions, values and experiences to determine how
they alter the way you communicate with others. Your personality traits, the way you
relate to people your likes, dislikes, skills and abilities make you who you
are. By identifying and learning about your personality, you allow your unique traits to
work for you, not against you.
To Lead is to Serve: How to Attract Volunteers and Keep Them
"To Lead is to Serve" is for leaders who work with volunteers. The relationship
is not only about getting, but also about giving. The recommended 13 techniques for
influencing people (such as being welcoming, appreciating, listening, inspiring, having
fun and letting go) are to be initiated gradually.
Impact Statement Reporting Training Kit
NDSU, USDA CSREES and Purdue
Book, Videotape and Computer Software
14-minute video, 52 pages
This training package features sections on the importance of impact, elements and uses of
impact statements, reporting and writing impact statements, and building your system. The
training kit can be used as a self-study or with groups of staff. It includes a PowerPoint
file with teaching slides and notes, a videotape on accountability and stakeholders,
printed information and writing drills.
How to Lead Work Teams: Facilitation Skills
This book includes many useful ideas on making the transition from controlling to
facilitating, planning and focusing the meeting, encouraging participation, recording and
posting people's ideas, managing the group process, and getting to consensus and closure.
How to Make Meetings Work
Michael Doyle and David Straus
This book focuses on the interaction method to find win/win solutions; be a good
facilitator, recorder or group member; plan the meeting and agenda; and more.
The Mars Pathfinder Approach to Faster, Better, Cheaper: How Limitations Can Guide
You to Breakthroughs
Price Pritchett and Brian Muirhead
The Pathfinder mission to Mars is an example of how to set goals that make you stretch,
let limitations guide you to breakthroughs, deliberately choose to do things differently,
improvise, proceed with optimism and a can-do spirit, maintain momentum, take personal
responsibility for communication and demonstrate a passionate commitment to success.
Measuring Team Performance: A Practical Guide to Tracking Team Success
Gloria E. Bader, Audrey E. Bloom, Richard Y. Chang
Teams often make better decisions, have greater commitment and improve quality over
individuals or traditional work groups. One of the challenges, however, is realigning
performance measurement systems to match the new team structures. This guidebook helps
gauge team effectiveness on the team's work outcomes and the operating dynamics of the
The Team Memory Jogger: A Pocket Guide for Team Members
GOAL/QPC and Joiner Associates
A spiral booklet that provides ideas on giving and accepting feedback, identifying
stakeholders, evaluating potential solutions, keeping records and documentation,
evaluating your team's work and more.
The Memory Jogger: A Pocket Guide of Tools for Continuous Improvement and
Michael Brassard and Diane Ritter of GOAL/QPC
A spiral booklet that goes into specific tools that can be used in different situations.
Examples include the affinity diagram, control chart, data points, flowchart, matrix
diagram, nominal group technique and tree diagram.
Woe is I: The Grammarphobe's Guide to Better English in Plain English
Patricia T. O'Conner
Most of us don't know a gerund from a gerbil and don't care, but we like to speak and
write as though we do. Pronouns, spelling, it's/its, quotation marks, whatever your
boo-boo, "Woe is I" can help you fix it without a lot of technical jargon.
Training through Dialogue: Promoting Effective Learning and Change with Adults
Here's a step-by-step approach to showing trainers how to cultivate an entirely new set of
skills for interacting with learners where learners are partners in the tasks of designing
and implementing educational programs. "Training through Dialogue" challenges
teachers of adults to examine the philosophies, principles and practices of their old,
familiar model of teaching and open up to a new experience of education.
The Circle of Innovation: You Can't Shrink Your Way to Greatness
497 pages (but lots of graphics and big type)
Peters wants to transform your organization, your career, yourself with his intuitions and
revelations -- like, how to build great systems, how branding is more important than ever
before, how design is often the best tool for sustainable differentiation; and why
transformational leaders of the future must have laser-like focus, tell the truth and live
on the lunatic fringe.
The Art of Facilitation: How to Create Group Synergy
Dale Hunter, Anne Bailey, Bill Taylor
"The Art of Facilitation" helps group members understand facilitation and take
on this role themselves. The toolkit includes facilitative designs for workshops,
meetings, projects and evaluations; facilitative processes of being with a group, working
with other individuals, keeping sight of the group's vision and goals, empowerment,
identity, role playing and more. Also includes a facilitators' training program.
Facilitation Skills for Team Leaders: Leading Organized Teams to Greater
Donald Hackett, Charles L. Martin
Learn how to facilitate an effective team meeting, how a facilitator can assist team
members in achieving consensus, the six steps of the team problem-solving process, and the
four types of difficult team members and how to handle them.
How Do They Know They Know? Evaluating Adult Learning
Jane Vella, Paula Berardinelli, Jim Burrow
"How Do They Know They Know?" provides educators and trainers with a practical
tool for determining the effectiveness of the teaching and learning that takes place in
their programs. Describing evaluation as a process of accountability, the authors take
readers step by step through their approach, which connects evaluation to program planning
and engages learners as partners throughout.
The Employee Handbook for Organizational Change: Facing the Problems, Finding
the Opportunities Price Pritchett and Ron Pound
Pritchett and Pound discuss the myths and realities of surviving in the age of
instability, overcoming resistance to change, clearing up the myths and becoming a change
Resistance: Moving Beyond the Barriers to Change Price Pritchett
The 16 guidelines in this handbook show you how to free up the valuable energy that's
being wasted on resistance. Ideas include explain the rationale for change,
over-communicate and make sure people have the know-how needed.
Mastering Meetings National Institute of Business Management
Includes tips on protocol, dealing with hidden agendas, establishing responsibility for
follow-up, leading small discussion groups, working with problem participants, taking the
routine out of routine meetings and more. A chapter is devoted to graphics and audiovisual
Advisory Boards Series National Center for Nonprofit Boards
3 booklets: 22, 16 and 16 pages
A package of three booklets from the National Center for Nonprofit Boards: Creating and
Renewing Advisory Boards: Strategies for Success, How to Help Your Board Govern More and
Manage Less, and How to Build a More Effective Board.
Adult Learning in Your Classroom
Training - The Magazine of Human Resources Development
The best of Training Magazine's strategies and techniques for managers and trainers. This
manual was written for everyone who manages the learning of others, and is responsible for
applying everything we know about adult learning, motivation and performance to make
people more effective on the job.
Adults as Learners
K. Patricia Cross
Everyone concerned with the education and training of adults---in business, government,
labor unions, social agencies, or professional societies, as well as on college
campuses---will find this book an indispensable source of information and advice.
Advisory Councils: A Theoretical and Practical Guide for Program Planners
Jacquelyn M. Cole and Maurice F. Cole
The purpose of this book is to conceptualize the complex process of citizen participation
in educational programming, via advisory councils, and to suggest methods for translating
these concepts into practice. This book offers a comprehensive approach to the training of
those persons who utilize advisory groups in program development.
Art of Winning
Dennis Conner, Edward Claflin and Donald Trump
The world's leading sailor reveals proven techniques for motivation, teamwork, and success
in life. To bring yachting's greatest trophy back from Australia in 1987 and prepare to
defend it again in 1988, America's Cup-winner Dennis Conner needed more than sailing
skills. He had to manage people, obtain financing, create team spirit, and lead his crew.
In The Art of Winning, Conner reveals the specific, practical tips he has learned
in a lifetime of achievement both on the water and off.
Asking Questions: A Practical Guide to Questionnaire Design
Seymour Sudman and Norman M. Bradburn
Questionnaires are the most widely used method for collecting information about people's
attitudes and behavior. Presenting examples from actual surveys, the authors describe the
entire process of questionnaire design from start to finish. All the information needed to
construct a successful questionnaire is provided in this volume. There is also an
easy-to-use glossary that defines the major terms used in questionnaire design.
Attitude: Your Most Priceless Possession
Elwood N. Chapman
A practical, workable guide to better human relations. This book covers topics such as
understanding your attitude, a positive attitude, attitude and career success, attitude
renewal, how to adjust your attitude, attitude and team leadership, and protecting your
most priceless possession (your attitude).
Beyond Race and Gender: Unleashing the Power of Your Total Work Force by
R. Roosevelt Thomas, Jr.
Beyond Race and Gender is a visionary work that looks far beyond past approaches
such as affirmative action programs. It explains why such efforts are doomed to fail and
focuses on the real solution--transforming the roots of the corporate culture to reflect
diversity. There are not quick fixes here, for in reality none exist. Instead, the book
provides executives and managers with a roadmap and an action plan for positive, permanent
Black and White Styles in Conflict
In Black and White Styles in Conflict, Kochman draws attention to a rarely
acknowledged problem in inter-ethnic communications: a difference in means rather than of
ends impedes many attempts at communications among Americans. His thesis is convincing and
his demonstrations impress the reader with the range and importance of stylistic
conflicts. The potential for conflict and misunderstanding which inheres in these
stylistic differences has alarming implications.
Dr. Henry Cloud and Dr. John Townsend
Book and Workbook
Having clear boundaries is essential to a healthy, balanced lifestyle. A boundary is
a personal property line that marks those things for which we are responsible. In
other words, boundaries define who we are and who we are not.
The explosion in brain research may change the existing paradigms in learning and
education. This recent brain research provides powerful and practical success strategies
that can boost motivation, attention, understanding, meaning, recall and application in
Brain Power: Learn to Improve Your Thinking Skills
"Brain Power" introduces the six abilities you need to become an adaptive,
innovative thinker: fact finding, thinking on your feet, problem solving, decision making,
idea production and becoming an innovator. Albrecht's book includes practical exercises,
illustrations, games and puzzles to stimulate and expand your brain power. (The Staff
Resource Library also has the "Brain Power" videotape.)
Breaking into the Boardroom
It's not men keeping you back, it's you. But it's not your fault. Business is
a different game than any you've been taught. It's played by new rules. This
revoltionary guide reveals those rules and shows how to make them work for you.
Built to Last
James C. Collins, Jerry I. Porras
The authors go beyond the fads of today to discover timeless qualities that have
consistently distinguished outstanding companies.
Business Letters for Busy People
This book is designed to be used, not just read. In this book you not only get the
easy-to-read impact of chapter by chapter how-to information, but each section is also
filled with checklists, ready-to-use letters and guidelines to help you do your job
better, more effectively, more easily. It's a user's manual for the business professional.
Change Masters: Innovation and Entrepreneurship in the American Corporation
Rosabeth Moss Kanter
The purpose of Kanter's popular book is to define the circumstances under which innovation
can flourish. The key to an American corporate renaissance, says Kanter, lies in
innovation, entrepreneurship and the development of participative management skills that
encourage the use of new ideas arising from within the corporation itself.
Changing For Good: A Revolutionary Six-Stage Program For Overcoming Bad Habits
and Moving Your Life Positively Forward
James O. Prochaska, John C. Norcross, Carlo C. DiClemente
year of copyright unknown
These three psychologists say that change doesn't depend on luck or willpower. It's a
process that can be successfully managed by anyone who understands how it works. Once you
determine which stage of change you're in, you can create a climate where positive change
can occur, maintain motivation, turn setbacks into progress and make your new beneficial
habits a permanent part of your life.
Changing School Culture Through Staff Development
1990 Yearbook of the Association for Supervision and Curriculum Development. A
unique research-based analysis of the field on which depends the effort to improve
Close to the Customer
Don Lee Bohl
An American Management Association research report on consumer affairs.
Coaching and Counseling: A Practical Guide for Managers
This book teaches practical techniques that show managers how to get employees to stop
doing what they should not be doing and to start doing what they should be doing. The
manager does not have to be a psychologist or a mind reader - the ideas presented here are
immediately understandable and simple to apply. The author identifies popular but
ineffective management concepts, explains why they are ineffective, and in each instance
offers alternative useable theories based on solid research.
Coaching For Improved Work Performance
Ferdinand F. Fournies
With this book managers at all levels can use specific, face-to-face coaching procedures
with their subordinates to obtain immediate, positive results and eliminate workers'
self-destructive behavior. These practical techniques show managers how to get employees
to stop doing what they should not be doing and to start doing what they should be doing.
And the manager does not have to be a psychologist or a mind reader --- the ideas
presented here are immediately understandable and simple to apply.
College Board Guide To Going To College While Working: Strategies for Success
Gene R. Hawes
The author provides practical advice and tested strategies for fulfilling your college
goals while going to work. With input from a wide range of adult college students and
experienced educators and counselors, the author gives you the help you need to succeed in
college while holding down a job.
Communications Handbook - 4th Edition
Agricultural Communicators in Education (ACE)
Many of the conflicts of our times will be resolved when we learn how to better
communicate with each other. The Communications Handbook is dedicated to that purpose. It
is for those men and women who are devoting their professional careers to the important
task of communicating educational information to people, especially in the broad fields of
agriculture and home economics.
Communicator's Handbook: Techniques and Technology
Agricultural Communicators in Education (ACE)
Communication is central to every facet of daily life. Personally and professionally you
communicate using techniques and technology far different than those used just a few years
ago. This book is designed to help you improve both the delivery of your message and its
impact. It can also help to make you a more effective, efficient communicator.
Communicator's Handbook: Tools, Techniques and Technology - 3rd
Agricultural Communicators in Education (ACE)
The Communicator's Handbook guides you through the fundamentals of crafting
effective messages for print, radio, television, in speeches, and over satellite or the
Internet. It helps your organization work with the media, cope with crisis, plan
strategically, understand risk communications, conduct successful public information
campaigns, and manage volunteers. With The Communicator's Handbook you learn how to
position your organization and to maximize the impact of your message over computer
networks, through distance education, and multimedia technology. The message you
communicate is important to your business or organization.
Complete Job-Search Handbook: All the Skills You Need to Get any Job and Have a
Good Time Doing It
This book starts with you -- your values and needs, what makes you happy; provides 20
basic lifetime skills that come into play in the career search; how to diagnose your
situation and then concentrate on developing only those skills necessary to suit it; tells
why you don't have to work extra hard, to rely on luck, or to be extraordinary to get the
job you want; how you can "sell yourself" without resorting to high-pressure
tactics; integrates the job search into your everyday life to make the task easier and
give you greater lifelong career mobility.
The Cooperative Extension Service
This book gives a thorough portrait of the Cooperative Extension Service-its foundations,
history, purposes, programs, and most important, its' techniques.
The Cooperative Extension Service
Paul D. Warner and James A. Christenson
This book tells who among the American public uses Extension, their satisfaction and
dissatisfaction, and the policy dilemmas that result.
Coping with Difficult People
Robert M. Bramson
Book - 1 hardcover publication, 1 paperback publication
This book is about impossible people and how to cope with them. It teaches you how to deal
with hostile customers and co-workers, indecisive bosses, over-agreeable subordinates, or
any type of person who you could call a difficult person. The book teaches you how to
identify, understand, and cope with difficult people.
Coping with Job Stress: A Guide for All Employers and Employees
Herbert M. Greenberg
Job stress is no longer considered the sole prerogative of the top executive or the busy
air controller. We now recognize that all work requires stress, that all jobs produce
stress. The book points out that we not only face stress from our jobs, but also in our
personal lives, basically caused by our own inner expectations, high personal standards,
and demands on our selves. The information is arranged into five parts: recognize our
stress level with special self-monitoring tools, techniques to lower stress to more
reasonable, caring for oneself, self-discipline, and personal application of the
This book details the essentials of managing a crisis. Author Steven Fink ususes
actual crises drawn from today's sensational headlines to vividly demonstrate how to
identify, isolate, and manage a crisis.
Credibility - How Leaders Gain and Lose It, Why People Demand It
James M. Kouzes, Barry Z. Posner
The authors identify the key to effective leadership: credibility. Credibility
shows why leadership is above all a relationship, with credibility as the cornerstone.
Crucial Agenda: Making Colleges and Universities Work Better for Minority
Morgan Odell and Jere J. Mock
Chapters on: Education's Call to Action: An Introduction to the Issues, Myths and
Realities in Minority Education: Touchstones for Decision-making, Minority Students on
Campus, The Community and Minority Students, Sending the Right Signals: Using State
Influence to Increase Minority Degree Achievement, Ten Principles for Good Institutional
Practice in Removing Race/Ethnicity as a Factor in College Completion, Exemplary Programs
for College-Bound Minority Students
Cultural Tapestry: Reading for a Pluralistic Society
Evans, Gleason, Wiley
Cultural Tapestry is a multicultural reader with a nonbiased political stance,
and composition-oriented apparatus. It is divided into nine thematic chapters, each
focusing on a different aspect of American culture. Its concluding chapter,
"Harvesting Our Differences," encourages students to see the tapestry as a
whole. The apparatus is constructed to help students gain broader perspectives by
comparing readings both within each chapter and throughout the entire text.
Delivering Effective Training
Tom W. Good
Being a good trainer, or facilitator, is not an easy task, but it does not require a
formal degree in education or psychology. What you do need is a desire to help other
people to learn, patience, sufficient knowledge of your subject matter, and an
understanding of the tools of the trade. With these you can achieve highly effective and
rewarding results. This book will acquaint you with the tools of the trade.
Developing Human Resources--The 1985 Annual
Leonard D. Goodstein, Ph.D. and J. William Pfeiffer, Ph.D.,J.D.
The purpose of the annual has been to keep readers aware of and involved in the current
developments in the field. The articles selected for this annual serve as further
evidence of the progress and richness of the field today and also provide ample evidence
for optimism for the future.
Distance Education Considerations for IFAS Faculty (3 copies)
Ricky Telg, Ph.D.
This document is designed to give faculty assistance in the design and development of
distance education materials and programs.
Doing Business Boldly: The Art of Taking Intelligent Risks
Doing Business Boldly is a story of wisdom and daring, the testimony of
successful players--some big, some not so big--on the art of taking risks. Through the
voices and experiences of businesspeople, as well as management experts, psychologists and
little-known entrepreneurs, Kehrer penetrates to the heart of the creative aggression that
is the engine of enterprise. By focusing on how and why the masters decide to take risks,
Kehrer reveals the balancing act that defines intelligent risk-taking.
Don't Sweat the Small Stuff-at Work
Richard Carlson, Ph.D.
Simple ways to minimize stress and conflict while bringing out the best in yourself and
The author offers valuable information and strategies that will help manager, mental
health professionals, and individuals from dual-career household understand and
successfully deal with the conflicts unique to families where both spouses have careers.
The Economics of Women, Men, and Work
Francine D. Blau and Marianne A. Ferber
This book was written to fill the need for a text that would acquaint students with the
findings of recent research on women, men , and work in the labor market and in the
J. Clifton Williams, Ph.D. and H.R. Gibson
This program is the inevitable evolution of managment training. It blends computer
accuracy with feedback, motivation, and accountability. Ensures an immediate return
on the managment development investment, because a manager's behavior is measured,
changed, and remeasured.
Effective Meeting Skills - A Practical Guide for More Productive Meetings
Marion E. Haynes
Effective Meeting Skills was designed to help you improve the quality of meetings
you attend either as the leader or as a participant. An effective meeting is one that
achieves its objectives within a reasonable time. The book is divided into five sections
that tell you how to participate in more effective meetings. Throughout the book are
questionnaires, checklists, and exercises that emphasize the material presented.
Effective Presentation Skills: A Practical Guide for Better Speaking
Effective Presentation Skills attempts to answer the fundamental questions of how
to prepare and deliver an effective speech. Proven techniques will give a reader the
necessary skills to give more confident, enthusiastic and persuasive presentations. Topics
such as: how to use body language effectively; how to organize thoughts and data for
maximum impact; how to develop and use visual aids; and how to deliver what you have
prepared. This book provides some theory but more often presents simple and practical
suggestions on how to give more effective presentations.
Elements of Competence for Diversity Work
In this report, diversity is defined broadly to include all differences. Diversity
work addresses recism, sexism, homophobia, and other "isms" that are at the
heart of diversity training. Included in diversity work are intercultural work,
involving interactions between two differenct cultural groups, and multicultural work,
involving interactions between more than two cultural groups.
Encouragement Book: Becoming a Positive Person
Don Dinkmeyer and Lewis E. Losoncy
There is a dynamic power that is set free whenever we focus on the positive forces in
life. It is a principle that every great achievement in life ultimately finds its source
in a positive approach to living. The authors have identified the process of encouragement
and right thinking as the means to an exciting, beautiful life! This book will take you
through a series of simple, easy-to-do exercises that will bring out the encouraging
person in you.
Executive Odyssey: Secrets for a Career Without Limits
Frederick G. Harmon
In today's turbulent business world--where companies are dismantling bureaucratic
hierarchies to become leaner and more flexible, and employees are expected to do more with
less--many managers and executives feel lost in the shuffle. They believe they have
reached the limits of their careers and no longer control their destiny. This book offers
a timely strategy to put you back in the driver's seat of your career -- a strategy that
can help you achieve any level of corporate success you want, no matter how oppressive the
prevailing business climate seems. This book is a tool for those who want to either review
or rethink their career goals.
Female Advantage: Women's Ways of Leadership
The Female Advantage gets management thinking off to a rousing start in the 90's.
Sally Helgesen has done a first-rate piece of research, and captured it in a very
provocative book. Men who wish to stay employed, take heed! Her findings reveal innovative
organizational structures and strategies that will benefit everyone.
Fifth Discipline: The Art and Practice of the Learning Organization
Peter M. Senge
Forget your old, tired ideas about leadership. The most successful corporation of the
1990s will be something called a learning organization. Learning disabilities are tragic
in children, but they are fatal in organizations. Because of them, few corporations live
even half as long as a person-- most die before they reach the age of 40. Learning
organizations defy these odds and overcome learning disabilities to clearly understand
threats and recognize new opportunities. Not only is the learning organization a new
source of competitive advantage, it also offers an empowering approach to work.
The Fifth Discipline Fieldbook
Art Kleiner, Peter Senge, Richard Ross, Bryan Smith, Charlotte Roberts
The Fieldbook is an intensely pragmatic guide. It shows how to create an
organization of learners where memories are brought to life, where collaboration is the
lifeblood of every endeavor, and where the tough questions are fearlessly asked.
Fifty-Minute Career Discovery Program: Write Your Own Career Script
Elwood N. Chapman
The self-paced format and the many exercises encourage the reader to get involved and try
some new ideas immediately. This publication will introduce the critical building blocks
of how to conduct an effective career search. Using the simple but sound system presented
can make dramatic changes in one's life and future happiness.
The First Five Minutes
First impressions are lasting. Now top media and marketing consultant Norman King
shows you how to make the best possible impression in the crucial first five minutes of
any interview, business meeting, or sales pitch.
Five-Minute Interview: A New and Powerful Approach to Interviewing
Richard H. Beatty
The Five-Minute Interview puts you in control of the interview and lets you
discover the employer's real needs and objectives then position yourself as the candidate
who best meets those needs. It all begins in the first five decisive minutes. A new
approach to interviewing that enables you, through skillful questioning, to identify a
company's goals for change and growth, establish your qualifications -- and sometimes even
get an employer to rewrite the job description on the spot to match your skills and
The Flexibility Factor
Jacquelyn Wonder and Priscilla Donovan
Change-it can be as devastating as an unexpected company transfer to another country, or
as exhilarating as a promotion at the office; as upsetting as a divorce in the family, or
as exciting as the birth of a child. No matter how often and what type of upheavals
move in and alter your life, The Flexibility Factor arms you with the know-how and
confidence to positively adapt to, react to, and, eventually, initiate change.
From Burnout to Balance
Dennis T. Jaffe and Cynthia D. Scott
A workbook for peak performance and self-renewal. From Burnout to Balance
synthesizes the essential themes and techniques that prevent or overcome burnout and
suggests those measures easiest to learn.
Edward J. Rogers
This book is everything you need to know about resumes, interviews and job hunting
strategies. It covers every aspect of the job-seeking process, such as information
gathering and sources, strategies, resumes and other written communications, interviews,
job offers, and negotiating the best deal for yourself. It includes examples of resumes,
cover letters, planning interviews, and getting off to a good start on the new job.
Getting Together: Building a Relationship That Gets To YES
Roger Fisher and Scott Brown
This book has been hailed as the most clear-eyed and common-sense book about negotiation
ever written. Getting Together extends that wisdom to the problems of
relationships. Whether a relationship succeeds depends not on the nature of our
differences but on how we deal with them. This book is for people who may wonder how to
improve a relationship, how to solve disputes more easily and more consistently, how to
avoid a cycle of hard feelings, how to keep emotions from getting in the way of agreement,
and how to accept and be accepted. In short, it shows how to create the kind of
relationships we need to get what we want.
Great Games for Great Parties
The complete entertaining guide covers an amazing collection of games and surefire tips to
ensure that everyone joins the fun.
Growing: A Woman's Guide To Career Satisfaction
Elmer H. Burack, Maryann Albrecht, and Helene Seitler
This book is a practical guide for women wanting to advance in their careers but lacking
the skills and knowledge to make it happen. This book tells you how to assess your values,
skills and style; set goals; design a realistic action plan; develop skills to implement
your plan. It also tells you how to let employers and associates help you build your
career, negotiate for career progress, build a support network, reduce chances for
failure, and develop transferable skills for greater job mobility.
Guide to Affirmative Action: A Primer for Supervisors and Managers
Pamela J. Conrad and Robert B. Maddux
One of the most serious challenges any manager faces today is understanding the law on
sensitive issues such as affirmative action, equal employment opportunity, age and sex
discrimination, and sexual harassment. This practical book provides guidelines supported
by case studies to ensure that all mangers stay alert and make correct decisions on these
Helping Clients with Special Concerns
Sheldon Eisenberg and Lewis E. Patterson
While there are a variety of texts that discuss the general processes and theories of
effective helping procedures, Helping Clients with Special Concerns is among the
first to deal with specific problem areas for special populations. This book provides
people in the helping professions with a conceptual understanding of various problem areas
and then uses this psychological base to explore specific approaches to treatment.
C. Austin Vines and Marvin A. Anderson
This book was written primarily as a record and a point of reference for present and
future Extension professionals. At the same time, it can be useful to all who have
an interest in the role served by the Cooperative Extension Service.
History of the National Association of Extension Home Economists 1933-1975
Maxine E. Reeves
The principle objective of the history has been to preserve for the future a record of the
people and the principal events directly concerned with the organization, development and
growth of the National Association of Extension Home Economists.
How is Your Team Working?
Rollin Glaser and Christine Glaser
Team effectiveness profile
How to Become a Visionary Leader
A guide for understanding and developing visonary leadership.
How to Conduct Your Own Survey
Priscilla Salant, Don A. Dillman
Leading professionals give you proven techniques for getting reliable results.
How To Decide: A Guide for Women
Nelle Tumlin Scholz, Judith Sosebee Prince, Gordon Porter Miller
A step-by-step plan for setting goals and achieving them. How To Decide, written by three
experts in counseling and decision making, is a practical guide that stresses the
awareness and techniques a person needs to take charge of her life. Step-by-step exercises
are accompanied by helpful charts, checklists, and self-assessment questionnaires.
How to Get Extraordinary Performance for Ordinary People
Extraordinary performance must be designed -consciously designed-by a manager for each
subordinate. That is a difficult, time consuming, analytical, involving process.
Extraordinary performance must be calculated, coaxed and encouraged.
How to Have a Winning Job Interview
Deborah Perlmutter Bloch
This book offers everyday practical advice and techniques plus winning styles for handling
the interview and getting the job you want. The author has drawn from her years of
experience in career counseling and from in-depth interviews with hiring officials in
education, business, and industry to provide a step-by-step approach to help you.
How to Lead Work Teams: Facilitation Skills
Many American companies are striving to increase the involvement of employees in what was
once the domain of management. They are increasingly aware that employees' ideas and
opinions can solve critical organization problems. The move toward more employee
participation has resulted in the formation of many kinds of decision-making work teams.
Leaders of these teams must act as facilitators, helping others solve problems and make
decisions. Facilitating is a process of leading others to participate in what was once the
domain of management.
How to Make a Speech
If you have ever tried to make a speech without adequate preparation, you are painfully
aware that it is not as easy as falling off the proverbial log. In this book, Steve Allen
shares with you all the rules and tricks of the lecturer's trade acquired during his 40
years at the podium. In this how-to book, he sums up his years of experience and outlines
a clear, simple course of speech-making. The neophyte as well as the experienced speaker
can put many of Steve's suggestions and observations to work.
How to Take Charge of Your Life
Mildred Newman and Bernard Berkowitz
If you only have one life to live, shouldn't it be the one you want? Two psychologists
show how you, like all successful people, can be bold, strong and free. "Once you get
on your own side, once you decide to act in your own behalf, you begin to see the
possibilities and potentials you never knew were there... Suddenly, you are free to see
new and challenging things... Suddenly, you have the courage to use strength and
creativity you never dreamed you had..."
How to Teach Adults
William A. Draves
This book is a comprehensive and practical guide to teaching adults which is useful to all
adult education teachers -- beginning and experienced. Teaching is difficult, and the
learning situation is fragile. The importance of knowing the information in this book. It
can make the difference between a successful class and an unsuccessful one.
How to Win in a Job Interview
This book is a proven strategy for surviving the interview and being selected for the job
you want. The face-to-face interview has become an almost universal selection tool in
hiring people. As with any technique or practice, there are certain tricks of the trade.
The professional interviewer acquires these tricks by undergoing extensive training and by
day-to-day, on-the-job practice; but you only interview occasionally, so you're at a
disadvantage. However, once you understand what's happening to you in an interview, you
can get off the defensive and be chosen for the job you want.
The Human Resources Revolution
Dennis J. Kravetz
Implementing progressive managment practices for bottom-line success. The author
reveals the specific practices and strategies responsible for the success of many
I'm First--Your Customer's Message to You
Linda Siverman Goldzimer
The author reveals the streamlined, cost-effective system she has developed to help her
clients compete and win in today's customer-driven market.
Inventurers Excursions in Life and Career Renewal
Janet Hagberg and Richard Leider
Life is change; change is growth; and you are responsible for both. This is the recurrent
philosophy in this book. A personal and practical tool, this book describes a renewal
process known as inventuring. It shows adult readers how to find out, step by step, what
they want out of life and career and then helps them take positive action in expanding and
exploring the options. This innovative concept of inventuring begins with an examination
of all aspects of the whole life cycle -- body, mind and spirit, as well as career
Inventurers Excursions in Life and Career Renewal - 3rd Edition
Janet Hagberg and Richard Leider
Three themes that emerge most strongly for us in this edition are balance, harmony, and
purpose, both in our lives and in our careers. The authors will lead you through a process
called "inventuring" -- an excursion into self-discovery that will help you
clarify your inner values and achieve personal success. Reading this book can be the first
step of an exciting life adventure.
It's About Time: A Practical Guide to Managing Your Most Important Resource
Stewart L. Stokes, Jr.
If you have trouble finding enough time in the day to accomplish what you want to, this
book is for you. The author shows you how to achieve both personal and career goals,
assess your priorities, and recognize your time-wasting behaviors. Using a practical,
results-oriented approach, the author provides a series of workshop exercises designed to
help you develop the proven techniques of effective time/life management which should put
you in control.
Kick in the Seat of the Pants: Using Your Explorer, Artist, Judge and Warrior
to Be More Creative
Roger von Oech
The human body has two ends on it: one to create with and one to sit on. Sometimes people
get their ends reversed. When this happens they need A Kick In The Seat Of The Pants. This
book represents the author's continuing study of the creative process. Its basic idea is
that there's not just one type of thinking, but a variety. To be successful as a creative
thinker, you need to adopt a different creative thinking role during each stage of the
creative process. Kick is about these different roles.
Kicking Your Stress Habits: A Do-It-Yourself Guide for Coping with Stress
Donald A. Tubesing
This book covers the following topics: stress ills or stress skills; perception and
stress; beliefs and stress; stress and change; stress and life stages; stress and grief;
stress and life rhythm; skills for managing stress; personal management skills;
relationship skills; outlook skills; physical stamina skills; assessing your coping
habits; forming your action plan.
Leaders: The Strategies for Taking Charge
Warren Bennis and Burt Nanus
This book talks about the four keys of effective leadership: attention through vision,
meaning through communication, trust through positioning, and the deployment of self. In
this book, the authors have identified the essential qualities of leadership anyone can
Leadership and the One Minute Manager
Kenneth Blanchard, Patricia Zigarmi, Drea Zigarmi
Chapters on: A Visit from an Entrepreneur, Being Successful, Thinking Differently About
Leadership, Different Strokes for Different Folks, Leadership Style: Perceptions of
Others, Leadership Style Flexibility, The Four Basic Leadership Styles, No Best Leadership
Style, Think Before You Act, Flexibility: A Review, The Four Basic Leadership Styles: A
Summary, Diagnosing Development Level, Matching Leadership Style to Development Level,
Situational Leadership and One Minute Management, Different Strokes for the Same Folks,
Developing Competence and Commitment, Turning Around Performance Problems, One Minute
Management and Situational Leadership, Sharing What You're Doing, Contracting for
Leadership Style, Positive Assumptions About People, Becoming a Situational Leader
Leadership for the Emerging Age
Jerold W. Apps
This book provides adult educators with a blueprint for developing a profoundly different
approach to leadership -- one that is all-embracing of ideas and people, capitalizes on
diversity, and remains open and responsive to change.
This book is about leadership and spirit, or maybe spirited leadership. Leadership Is
tells a story which is at once comforting and disturbing. The comfort comes from the
assertion that in a world apparently bereft of leadership there is in fact an abundance
only waiting to be made manifest. The disturbing part lies in the suggestion that
leadership is no longer (and possibly never was) a matter of command and control exercised
by the one or the few over the many. Leadership is liberation, the capacity to inspire the
human spirit on its quest for fulfillment.
Leadership Secrets of Attila the Hun
Wess Roberst, Ph.D.
This is the book that reveals the leadership secrets of Attila the Hun -- the man who
centuries ago shaped an aimless band of mercenary tribal nomads into the undisputed rulers
of the ancient world, who today offers us timeless lessons in win-directed, take-charge
Learn to Relax: 13 Ways to Reduce Tension
C. Eugene Walker
Tension and anxiety will always be with us, but this book will show you several methods --
physical and mental -- you can use to cope with them and avoid their most destructive
aspects. The author demonstrates how to increase your resistance to stress with simple,
specific exercises that improve your ability to relax your muscles -- the first step to
combating tension. In addition, the author explains helpful problem-solving and
decision-making systems, shows you how recreation and "escape" are essential for
the healthy person, and describes how meaningful friendships can buffer and support you
through the normal crises of life.
Linda and Richard Eyre
Linda and Richard Eyre were living LifeBalance long before they wrote a book
about it: with nine children and demanding work lives, they had to. Their sheer number of
activities, interests, and responsibilities made the Eyres realize that they couldn't do
everything, but that they could do what is truly important to them. From their exuberance
and enthusiasm for life, LifeBalance was born.
The Living Organization
The Living Organization shows managers the next step after teams - creating
workplace community. It is a powerful new way of turning around a disenchanted
workforce that has lost faith in management fads.
Male and Female Realities--Understanding the Opposite Sex
The author tells you how to: remove the struggle from your personal and professional
relationships, recognize the distinct male and female biologically triggered perceptions,
manage the resulting gender behavior, improve communciation and copperation between the
Managing Change Assertively
John E. Jones, Ph.D. and William L. Bearley, Ed.D.
Managing change almost always has been a headache for organizational leaders. People
seem to resist improvements and innovations in technology and procedures-even improvements
in the physical environments in which they work. But organizational change has many
benefits, and the purpose of this discussion is to point out ideas and strategies that can
help you to make change work for you.
Managing Disagreement Constructively: Conflict Management in Organizations
Herbert S. Kindler
This book's style is concise, friendly, and comprehensive and offers a down-to-earth
approach to improving employee productivity. It provides a systematic approach to help the
individual achieve personal growth and the organization build a climate for productive
Managing Workforce 2000: Gaining the Diversity Advantage
David Jamieson and Julie O'Mara
Diversity is creating unparalleled workplace challenges. In addition to ethnic and gender
differences, employees have vastly differing skill and educational levels, ages, physical
abilities, cultural backgrounds, lifestyles, values, and needs. How can managers and
organizations become flexible enough to accommodate these differences and use diversity as
a springboard to excellence and high achievement? This timely book shows how to go beyond
"one size fits all" management and gain the diversity advantage.
Master Facilitator Training Program: Facilitating to Enhance Community Participation
and Problem Solving
Esther W. Shoup, Lois M. Frey, Luane J. Lange, Barry W. Stryker III
Developed by the University of Connecticut Cooperative Extension System and the University
of Vermont Extension Service, this curriculum is a guide for training committed citizens
who can lead organizations and communities through debate and toward resolution of
argumentative issues. It will help community leaders plan community meetings that address
controversial issues and allow citizens to be heard and options to be considered. The
curriculum includes ideas that can be applied to personal facilitation even if the
training isn't provided to others.
Mastering Executive Arts and Skills
Crawley A. Parris
This book provides you with a composite program for mastering the specific skills you must
develop in order to move quickly and surely into the big-money and high-status areas of
the business world.
Mastering the Teaching of Adults
Jerold W. Apps
In this book the author emphasizes an approach to teaching adults where you, the teacher
engage your entire personality, how yo think, what you knokw and how you know it, and how
you feel and why you feel that way.
The Memoirs of a County Agent
Memory System: Remember Everything You Need When You Need It
Here's a book you'll never forget because it will give you a powerful new system to help
you remember and recall anything you want...anytime you want. Names, dates, numbers,
times, places...everything! And you'll be able to remember them all as easily and
naturally as you remember your own name. A powerful memory is not a gift a lucky few are
born with; it's a mental faculty you can develop and strengthen -- and use to your
advantage. Just work through this book, do the exercises, follow the guidelines and you'll
find yourself able to remember far more than you ever dreamed possible -- with far less
Mining Group Gold: How to Cash in on the Collaborative Brain Power of a Group
Thomas A. Kayser
The art of managing people and ideas to achieve a high level of results is what this book
is all about. The tools emphasize teamwork and the building of consensus through careful
planning and facilitation. It also provides an organized approach to planning and
conducting group sessions covering: five steps for successfully structuring a session;
three alternatives for opening a meeting; five options to use during the middle of a
meeting; four steps for ending a group session; dealing with feelings and emotions in a
session; handling disruptive behavior, conflict, and confusion; initiating and maintaining
a participative climate; and much more.
The Negotiating Style Profile
Rollin Glaser and Christine Glaser
This instrument is designed to help you gain a deeper understanding of your negotiating
style. There are no right or wrong answers. The data provided by this
instrument will only be valid if you respong candidly to each of the statements.
This data will help yo determine whether changes in you style could increase your
New Work Habits for a Radically Changing World: 13 Ground Rules for Job Success
in the Information Age
Pritchett concisely shares why resisting change can ruin your career, the real source of
job security, why you should focus on outcomes rather than effort, the power of
recommitment, why you don't have time to take your time, the risks of relying on your
reputation, why you must contribute more than you cost and other guidelines on how to take
personal responsibility for your career and seize the opportunities you will encounter in
the Information Age.
Gordon L. Lippitt
This book describes the ways for initiating and maintaining a constructive, flexible
response to contemporary attitudes with regard to an organization's social and economic
responsibilities. Drawing on behavioral and management science, the volume points up the
necessity for organizations to re-examine their objectives on behalf of their members,
clients, and employees. The process of renewal is seen in terms of total organizational
growth and the optimal utilization of human resources: an effort that embodies more than
Ourselves Among Others: Cross-Cultural Readings for Writers
Carol J. Verburg
The aims of Ourselves Among Others include giving readers in this country
information to use in writing about the larger world and introducing them to the craft,
imagination, and social consciousness of the best current foreign writers. Yet even to say
"foreign" is to remind oneself that many students have roots, experience, or
both outside the United States. For them, Ourselves Among Others offers
recognition, a change to utilize knowledge that is too often undervalued or ignored.
The People and the Profession
Epsilon Sigma Phi
Pioneers and veterans of the Extension Service remember how they did their jobs as
reported by R.L. Reeder.
People: Managing Your Most Important Asset
Collaboration of Authors
People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts
People Skills is a communication skills handbook that can help you eliminate
communication problems. The author describes the 12 most common communication barriers,
showing how these "roadblocks" damage relationships by increasing defensiveness,
aggressiveness, or dependency. He explains how to acquire the ability to listen, assert
yourself, resolve conflicts, and work out problems with others. These are skills that will
help you communicate calmly, even in stressful, emotionally charged situations.
Patricia H. Westheimer
So you have to write a memo. It's up to you to communicate clearly, concisely, correctly.
But you don't know where to begin. You struggle to find the right words to use. You worry
about organization. You wrestle with proper punctuation and spelling. This book shows you
that writing memos doesn't have to be a chore. It can be pleasant--even exciting. You'll
learn how to express your message fully, organize your ideas effectively, and write your
memos with confidence.
Planning Better Programs
Patrick G. Boyle
Integrating theory, analysis and practice, this comprehensive book focuses on and develops
15 concepts essential to effective development and evaluation of continuing education
programs. It also covers approaches for pinpointing clientele and community program needs;
how to select , organize, and design advisory committees; how to establish objectives and
plan quality learning experiences; how to communicate the value of a program to the
public; and much more.
Gordon F. Shea
In this book, the author offers some succinct and practical guidelines that all people, at
whatever organizational level they may be, can use to identify, analyze, and develop
answers to the ethical quandaries that beset them. He offers some powerful ideas about how
all of us can influence others, especially young people, to strengthen their personal
Creating Super Newsletters: A Training Curriculum for Cooperative Extension
University of Maine Cooperative Extension
This curriculum helps Extension staff produce successful newsletters. The modules include
hands-on activities, small group exercises and lots of examples. Modules cover what to do
first, creating newsletter copy, laying out and designing a newsletter, great graphics,
producing your newsletter, marketing and distributing your newsletter, and evaluating your
Michael Quinn Patton
As one reader puts it, "this book is a unique contribution to (evaluation)
literature...because it contains creative ideas for perking up the daily routine of
evaluation. I have not found another book on evaluation that refreshed my thinking in such
practical ways." The author proposes that creativity be used to overcome inertia and
complacency in-evaluation, keep evaluation processes fresh and meaningful, and maximize
effectiveness in evaluative consultations with policymakers.
Prairie Mosaic: An Ethnic Atlas of Rural North Dakota
William C. Sherman
This small volume intends to do three things. First, it provides a comprehensive list of
the surprisingly large number of ethnic groups who came to early North Dakota; second, it
gives the location of the many groups which remained in 1965, and finally, it presents
something of both the times of settlement and the various social institutions around which
the national communities were known to have rallied. Some additional information as to the
settlement patterns in the earliest days and the present size and situation of the groups
is also given.
Procrastination: Why You Do It, What To Do About It
Jana B. Burka, Ph.D. and Lenora M. Yuen, Ph.D.
The authors have offer a probing, sensitive, and sometimes humorous look at a problem that
affects nearly everyone. They base their advice on firsthand experience counseling a wide
range of procrastinators, from the mild to the chronic, and examine why we put things off.
The authors offer loads of practical advice on how to manage procrastination and offer
tips on living and working with procrastinators you may know.
John G. Belcher, Jr.
This book offers key management strategies for obtaining and sustaining peak performance
in any company or organization. Offers proven techniques to integrate high
productivity and competitiveness into your organization as constant, clear-cut objectives.
Professionally Speaking: Getting Ahead in Business and Life Through Effective
Lilyan Wilder is America's foremost speech coach, with more clients in broadcasting and at
the top levels of business, politics, and sports than anyone else in her field. Now she
presents her expertise to the public in a book that has the power to transform anyone into
an effective communicator. This book explains everything you need to know to get your
message across effectively and to sound your best. It personalizes every situation and
helps you project your sense of yourself to master the process of becoming real.
Putting Knowledge to Use
Edward M. Glaser, Harold H. Abelson, Kathalee N. Garrison
The problems involved in putting knowledge into practice increasingly burden many fields,
including business and industry, education, science, government, and social services.
Since a great deal has been written on new ideas and programs needed to apply knowledge to
bring about improvements, the vast amount of information is scattered throughout journals
and reports and is never implemented. This book brings such material together in one
convenient volume, consolidating, organizing and analyzing a wealth of information.
Encyclopedic in scope, this book will interest anyone concerned with the better
application of knowledge for planned change.
Robert B. Maddux
This book is for anyone interested in learning job interview techniques, especially those
who select others to work with them. No matter which position you hold, you must be able
to assess candidates and arrive at the best choice. This book will help you think through
the selection process, and learn to conduct interviews that will lead to sound decisions
based on your pre-determined specifications. Those who master good interviewing skills
will greatly improve the quality of their organization.
Re-inventing the Corporation
John Naisbitt and Patricia Aburdene
We are living in one of those rare times in history when divergent forces come together
and make radical change possible. Today the two essential elements for corporate
transformation are present in our society: new values and economic necessity. This book
shows you how to evaluate your present company in terms of the future, and it gives you
the questions, the answers, the guidelines, and the examples that will enable you to
transform your job and your company for the new information society.
Responsible Reductions in Force
Don Lee Bohl
An American Management Association Research report on downsizing and outplacement.
Road to College: Educational Progress by Race and Ethnicity
Western Interstate Commission for Higher Education and the College Board
By the beginning of the 21st century, one-third of the school- and college-age
population will be non-White or Latino. Educational planners, college officials, secondary
school administrators, employers, and others working with young adult populations will
require a consistent source of data on elementary/secondary enrollments and high school
graduates by race/ethnicity as they strive to improve the educational participation rates
of under-represented racial and ethnic groups. This report is a response to that need.
Scientifically Speaking: A Handbook for Seminars and Other Presentations
Lynn J. Brun, Richard W. Bovard, John E. Foss, Steven C. Stark
The following principles underlie successful presentations. In one way or another, they
have been articulated in this book: know your format, know your audience, know yourself,
know your setting, and know your limits.
Self-Directed Learning: A Guide for Learners and Teachers
This book is designed to be used by both learners and teachers. The results will be best
if it is used by them together. Learners can use the book as a resource for developing
their own competence as self-directed inquirers, and teachers can use it as a resource for
designing strategies for helping their students learn how to take more responsibility for
their own learning. In any case, you will soon discover that this is not a book to be read
and reacted to. It is a resource for you to use as a self-directed learner, whether you
are a student or a teacher.
Service Edge: 101 Companies that Profit from Customer Care
Ron Zemke and Dick Schaaf
In this book, the authors give you the inside story of how America's 101 top service
companies and organizations create, manage and maintain their edge. It is an indispensable
guide for anyone charged with improving service quality -- and through it, the bottom line
-- in the face of fierce competition, a shrinking labor pool, uncertain financial and
regulatory conditions, and the ever-quickening pace of change in the marketplace.
Executive strategies and front line tactics alike are explored in detail -- not only who
provides outstanding service, but how they do it and why they believe it is so important.
For organizations to achieve excellence in today's world, the commitment to develop people
is becoming increasingly important. It is the effective utilization of the human resources
that is the cornerstone to high performing organizations. This book presents a practical
framework for developing people and increasing productivity. The Situational Leader
assesses the performance of others and takes the responsibility for making things happen.
Skunks in Action
This book contains 15 case studies of companies that exemplify and profit by bold
innovation, turned-on employees, inspired leadership and first-rate quality. This book is
meant for the person who is committed to improving every aspect of his/her organization.
That's why the publisher thinks you will enjoy the examples of other successful managers
who have the same commitment and who have found interesting solutions to the mighty
challenges many of you face as well.
The first book on a new strategy for getting ahead that is receiving wide media
coverage--asking the right questions at the right times.
Speaker's Edge: Tips for Confident Presenting
Arthur H. Bell and Eric Wm. Skopec
Have you ever been filled with anxiety when invited to "just say a few words to the
group," participate in an industry panel, teach a course in your area of expertise,
or just make a presentation to your boss or coworkers? If the answer is yes to any of
these questions, this book can make a real difference for you. This handbook is designed
for everyone who make professional presentations, whether it's speaking to one or two
decision makers or to large groups. Using the same skills as the most outstanding
speakers, you'll learn how to prepare presentations with less time and effort, deliver
them with more confidence, and produce more satisfying results.
Step-by-Step Problem Solving: A Practical Guide to Ensure Problems Get (and Stay)
Richard Y. Chang, P. Keith Kelly
This guidebook takes a common-sense approach to problem solving and provides a wealth of
practical examples and proven methods that can be applied immediately on the job.
Straight Talk: A New Way to Get Closer to Others by Saying What You Really Mean
Sherod Miller, Daniel Wackman, Elam Nunnally, and Carol Saline
If you can't find a way to say what you think, feel, and want, Straight Talk will show you
how easy it is to master the vital twin arts of communication and closeness. Before you
say another word you don't mean, you owe it to yourself and those around you to absorb and
use the simple, straightforward, amazingly effective techniques in this guide for relating
to people in an emotionally healthy way.
Strategic Marketing for Educational Institutions
Philip Kotler and Karen F.A. Fox
For administrators in colleges, universities, and private schools, this book examines the
relevant marketing concepts and tools for any educational institution interested in
applying marketing. The book's strategic planning perspective, numerous examples, and
careful sequencing of topics will help you apply marketing to your institution. This book
will introduce marketing as a means for educational institutions to be more effective and
guide you through the planning process to determine your institution's situation and to
make decisions about programs and markets.
Stress and the Healthy Family
The book is not so much a "how to" book as a "how they" book. It looks
at how healthy families view their stresses and shows how they use their strengths to deal
with them effectively during various stages of family life. Parents will find this peek
into others' family lives a practical help when everyday stresses test their own family
fabric. This author believes the "stress for success" value system is breaking
down, and that the work ethic is being questioned and found wanting, increasingly replaced
with a life ethic that says there's more to life than work and monetary success.
As inflation and competition for funding increase, nonprofit and public agencies find
themselves caught in the crunch. Normally labor intensive, these organizations find they
must become more professional in their management, marketing and fund raising if they are
to survive and grow. How can this be achieved? Successful Meetings can help.
In this day and age, employees have many more job prospects and can easily move on if they
become dissatisfied with their jobs and supervisors. Accordingly, supervisors have to use
different techniques to get the work out. This book provides practical, nitty-gritty
supervision techniques that are well tested. It also provides more than 1,000 tested ideas
for a supervisor to use immediately to do that better job and with less effort. Confidence
and expertise are key traits of the successful supervisor.
Supervisor's Standard Reference Handbook
W. H. Weiss
This handbook provides you with instant access to the tested techniques you need for
boosting quality and productivity.
A Survival Guide to The Stress of Organizational Change (2 copies)
Price Pritchett and Ron Pound
Talks about the 3 key drivers of change, coming to grips with reality, and the basic
mistakes we all make.
Surviving Corporate Downsizing: How to Keep Your Job
Jeffrey G. Allen
Can you do anything to protect your job during downsizing? This author believes yes you
can. He tells you how to take control of your career future and keep your job -- even
improve your position -- during downsizing. You'll learn why downsizing presents
opportunities to improve your position, why you need a mentor and how to get one, who in
your company really wields power and how to reach them, how to recognize the classic
signals that a downsize is coming, and how employment law works to protect you and promote
Take Effective Control of Your Life
William Glasser, M.D.
In this book William Glasser explains his exciting new "control theory"- how
each of us can better control our emotions and actions to live healthier and more
Take the Mystery Out of Media
Lorraine B. Kingdon
The author stips away attitudes and misinformation that get in the way of dealing with
reporters. She shows you how to play the media game successfully to gain the
publicity you need -- even if you have no experience.
Taking Charge of Your Life
Leland W. Howe
Successful people have discovered something very important: it is up to each person to
make things happen. The author of this book invites you to join those people who can
overcome their human failings and live successful, meaningful lives. The method he
outlines is simple, practical, and fun. The key is to recognize your unique strengths and
develop them into the foundation of your personal success. By tuning into basic human
needs and through a process of observing, thinking and questioning, the author shows you
the road toward attaining your goals.
Taking the University to the People (2 copies)
Wayne D. Rasmussen
This book celebrates the seventy-five year history of Cooperative Extension and briefly
considers its potential role and continuing significance for the twenty-first century.
The Team Handbook
Peter R. Scholtes
The Team Handbook is a practical guide to working in or with project teams.
It is packed with step-by-step instructions, illustrations, and worksheets, all
showing how to implement many quality improvement principles.
Termination Trap: Best Strategies for a Job Going Sour
Here's how to recognize, analyze, and cope with more than 100 common termination traps --
those work events and job interactions which signal danger of being fired. Learn which
doors are opportunity and which are merely exits, how to maneuver artfully around traps,
how to cooperate yet not be used, and how to understand who sets the trap. Learn broad
concepts about in-groups and scapegoats, body language, how organizations work,
personality types. And if the termination is inevitable, learn how to cope with the pain,
shame and anger; how to handle your now ex-boss, co-workers, family; all about
"out-placement experts" and how to negotiate what is best for you as you move on
with your life.
T.G.I.M.: Making Your Work Fulfilling and Finding Fulfilling Work
Charles Cameron and Suzanne Elusorr
Work satisfaction, as much as any other factor in your life, is essential for true
happiness. T.G.I.M. can show you not only how to find deeper personal fulfillment from any
job you may have, it can lead you toward one of the greatest discoveries you can make:
finding the work you were born to do. T.G.I.M. is a practical book that aims to transform
your "job" into an "affair of the heart." This book uses dozens of
revealing techniques and effective self-exploration exercises.
Think Small: It's a Bold Idea
The shape of the new, winning American competitor is becoming increasingly clear. It's the
smaller, closer-to-the-customer, less hierarchical, more flexible and innovative
organization. The form might be a stand-alone, entrepreneurial firm, a newly independent
firm (the product of a leveraged buyout, for instance) or a "small-within-big,"
scaled down and newly autonomous unit within a bigger firm. This new winning form holds
across all industries from cars and steel and chemicals to health care and financial
services and retailing. Policy to help the new winner and throw off the remains of our
obsession with huge scale enterprises is urgently needed.
Three Boxes of Life: And How to Get Out of Them
Richard N. Bolles
This book is an introduction to life/work planning. The author demonstrates that our lives
are rigidly defined into three periods based on primary activity -- education, work, and
retirement. During each of the "box-like" stages, we do little other than this
primary activity. In analyzing the boxes, the author provides a structure to deal with the
transition into each of the three periods.
Thriving on Chaos: Handbook for a Management Revolution
"There are no excellent companies." So begins Tom Peter's radical handbook for a
management revolution with a manifesto whose urgent message is that in our changed and now
endlessly changing world, excellence must go hand in hand with a new imperative:
flexibility. Thriving on Chaos is the essential guide to this revolution. If
offers both trenchant analysis and a bold program for action: 45 prescriptions specify
what managers at every level must do -- and do fast -- if the organizations they lead are
to survive, let alone flourish, in today's (and tomorrow's) chaotic economic environment.
The prescriptions are divided into five sections: Creating Total Customer Responsiveness,
Pursuing Fast-Paced Innovation, Achieving Flexibility by Empowering People, Learning to
Love Change: A New View of Leadership at All Levels, and Building Systems for a World
Turned Upside Down.
To Lead is To Serve
This book is for leaders who work with volunteer. It is for people with big hearts
and high hopes who want to give of themselves to the world. This book is about an
ancient leadership principle and also the nuts and bolts of how to attract volunteers and
Transitions: Making Sense of Life's Changes
This book contains strategies for coping with the difficult painful and confusing times in
your life. Transitions helps in identifying and coping with such critical changes
in our lives. It takes us step by step through the transition process, offering skills,
suggestions, and advice for negotiating each of these three perilous passages: endings,
the neutral zone, and the new beginning. How we recognize endings is the key to how we can
begin anew. The second hurdle of transition is a seemingly unproductive time-out when we
feel disconnected from people and things in the past and emotionally unconnected to the
present. In transitions, we come to beginnings only at the end, when we launch new
activities. It requires an understanding of external signs and inner signals that point
the way to the future.
Two Minute Management
This book is about getting results by projecting the person you say you are and focusing
on two special minutes that you spend with yourself before approaching people. The first
part of the statement, "People are managed by your image first, then your real
self-image...but only if you care to share," refers to a manager's position power, or
perceived image, as the driving force behind his authority to get the job done. The second
part refers to a choice that any leader has: to reach out and touch his people with real
participative management, using person power. The author believes that a real commitment
to our managers and companies begins with a deep understanding of the clear communication
process of one person's self-image to another's self-image.
Barbara M. Newman and Philip R. Newman
This book is about the challenges and opportunities for growth that occur during
adulthood. It is an attempt to integrate the many thoughtful perspectives that
psychologists, sociologists, anthropologists, physicians, and educators have brought to
the understanding of adult life. The book combines a view of the inner experiences of
adult development including health, sexuality, cognitive abilities, and personality, with
a view of the powerful and dynamic contexts that most adults encounter including
friendship and intimacy, family relationships, and the world of work.
Unraveling the Mystery of Health: How People Manage Stress and Stay Well
Despite expanded research efforts and the development of sophisticated diagnostic tools
and treatment technologies, health problems still plague a large percentage of the world's
population. According to the author, one reason for this is that modern medicine tends to
focus merely on illness alone and treating the specific disease. The author believes that
a broader approach, one based in the dynamics of well-being, is necessary if healthcare
professionals are to constructively respond to the world's health problems.
Voyage: A Chartbook for Career/Life Planning
Margaret G. Anstin
This workbook was developed to be used in conjunction with a television course. The
workbook involves the reader in an intensely personal process of looking at oneself. This
course encourages the participants and helps them become more able to plan a fully
Welcome to Our Company: Your Office Manual
The book is written and illustrated in cartoon style. The caricature which appears
throughout portrays an employee and the everyday situations he encounters on the job. The
comical illustrations include such topics as orientation, company policies, the company
and you, your job, and benefits.
Whack on the Side of the Head: How to Unlock Your Mind for Innovation
Roger von Oech
A Whack On The Side Of The Head zeroes in on the 10 mental locks that prevent you
from being as innovative as you can be -- and shows you what you can do to open them. In a
time of great change we are most in need of creativity and innovation. Von Oech provides
us with proven ways to release the creativity that is in all of us.
What Color is Your Parachute?
Richard Nelson Bolles
This book is a practical manual for job-hunters and career-changers. When surveys are done
of successful vs. unsuccessful job-hunters, it turns out that there is a difference in the
way they conduct their job-hunt. This book is written in a light tone, which serves to
hold the reader's interest while showing that job hunting, self-assessment, and career
planning need not be dull, arduous, awesome tasks. Other literature suggests that
successful lifestyle planning requires a large investment of time and effort, but Bolles
shows the reader a way to do it that is enticing.
When Giants Learn to Dance: Mastering the Challenges of Strategy, Management,
and Careers in the 1990s
Rosabeth Moss Kanter
To remain competitive, more and more companies are trimming down and getting in shape with
reorganizations, new management ideas, and fresh business strategies. The impact on growth
and productivity can be dramatic if the right balance is maintained. But the impact on
your career may be disconcerting, if not disastrous, if you're not prepared for the
emerging changes. When Giants Learn To Dance
is the first comprehensive business strategy book to address the pressing challenges
facing companies and careers today. The new key to the fast track is a flexible package of
skills and services that you can take anywhere.
Who's Driving Your Bus? Codependent Business Behaviors of Workaholics,
Perfectionists, Martyrs, Tap Dancers, Caretakers and People-Pleasers
Earnie Larsen, Jeanette Goodstein
When employees bring dysfunctional habits to work, the possibilities for disaster
multiply. This book looks at employees' behaviors and how they can impede an
organization's long-term productivity plus shows how they can be addressed appropriately.
Wishcraft: How to Get What You Really Want
Barbara Sher and Annie Gottlieb
This book offers a step-by-step plan to pinpoint your goals and make your dreams come
true. The author speaks of the effective strategies for making real change in your life.
This human, practical program puts your vague yearnings and dreams to work for you with
concrete results. You'll learn to discover your strengths and skills, turn your fears and
negative feelings into positive tools, diagram the path to your goal and map out target
dates for meeting it, chart your progress day by day, create a support network of contacts
and sources, use a buddy system to keep you on track, and much more!
Workforce America! Managing Employee Diversity as a Vital Resource
Marilyn Loden and Judy B. Rosener
This straightforward, practical guide shows that managing diversity as a vital resource
can lead to increased creativity, innovation, and enhanced productivity--beneficial to
both the organization and its employees. Part I focuses on the positive impact increased
diversity will have on American institutions and how you can eliminate the outdated
"assimilation" approach to manage diversity more effectively. Part II identifies
current issues and specific strategies to help you successfully understand and manage
diverse employees. Part III emphasizes what organizations and their leaders must do to
manage employee diversity as a vital, profitable resource. You'll find examples of how
leading-edge organizations manage diversity successfully--and what steps you must take to
benefit from employee diversity in the '90s and beyond.
Working Woman Book: How to be Everything to Everyone
Barbara and Jim Dale
The book is written and illustrated in cartoon style. The authors recognize the working
woman for what she is--tired--in a humorous book that proves nothing inspires like a good
laugh. The working woman caricature which appears in this book depicts a woman whose
success is one of the most entertaining reminders around that working women with families
are dying to have someone recognize the absurdity of their daily balancing acts.
Your Perfect Right: A Guide to Assertive Learning
Robert E. Alberti, Ph.D. and Michael L. Emmons, Ph.D.
This assertiveness training classic features new material on relationships, thinking
assertively, anger expression, and overcoming anxiety. The procedures are designed to help
you improve personal relationships, express needs and feelings more effectively, use anger
constructively, face uncomfortable situations in a straightforward, honest way, and build
self-confidence. This book will show you the important differences among passive
non-assertion, aggressive bullishness, and the honest-and-expressive-but-not-pushy brand
of assertiveness which can help you express yourself positively and respect others at the
Your Public Best: The Complete Guide to Making Successful Public Appearances in
the Meeting Room, on the Platform, and on TV
Success isn't just a question of working hard or even knowing somebody. People have to
read you as a success -- and that means looking your best and getting the message across
effectively each and every time you appear in public. In this book, the author offers
individuals everywhere the same detailed, no-nonsense advice she gives to the pros on
personal appearance, voice improvement, public speaking, handling the media, and appearing
on television. No matter who you are, you will find something in this book to help you
become a better public person.
Books can be checked out for one month, audio and video tapes for two weeks. Contact
the Distribution Center at email@example.com
or 701 231-7399 to check out Staff Resource Library materials, or stop by Morrill 10 to
browse the shelves.