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2718 Gateway Ave., Suite 304
Bismarck, ND 58503
Phone:701-328-9715
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Techniques to Manage Conflict

  • Do your homework on the situation. Why is there a conflict and is there additional data to help support one side or the other?
  • Learn more about your conflict management style. Is there a way you prefer to handle things? How has it worked for you in the past?
  • Apply the appropriate conflict management style to the conflict. Even if you are not as comfortable in some of the styles, being aware of them will help as you consider how to respond.
  • Start the conversation about the conflict. Be assertive but not aggressive. State your position about the situation.
  • Communicate that while you have respect for the other party involved, you do not agree with their position.
  • Do not attack the other person – attack the problem.
  • Practice the conversation before actually having the conversation (see Blank Slate Technique).
  • Use active listening techniques:
    • Pay careful attention to the speaker. Look at them, try to avoid being distracted and watch their body language.
    • Show them you are listening by nodding, smiling, following up with a yes, uh huh.
    • Reflect on what was said by paraphrasing. Do not judge but ask for clarification.
    • Respond candidly, without judgement. Follow the Golden Rule – treat others as you would like to be treated.
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