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Technology Tidbits

*If you see a Windows 10 upgrade notice on your computer, do NOT click on it or attempt to upgrade at all. This can cause issues or even prevent software or hardware such as printers from functioning correctly. Instead, please contact us for more information and assistance.

*A number of people have been experiencing slowdowns or freezes with their Microsoft Office 2013 programs. In many recent cases, this is due to a bug in an update Microsoft released a couple of weeks ago. While the bug already has been removed from the Windows update server, a few people may have been affected. The issue can usually be reversed by removing the offending update (KB3114717). Here's how:

  1. Click on Start and enter Run in the search box at the bottom and press the enter key.
  2. In the command window type Appwiz.cpl and select OK.
  3. Select View installed updates.
  4. In the list, locate and select KB3114717, and then select Uninstall.

*Have you ever backed up your Favorites from Internet Explorer? All you need to do is copy the files out of your Favorites folder to a backup location, and you are done. But with Firefox and Chrome, it’s not that straightforward.

Here are the steps to make successful backup files for your bookmarks in these two browsers.


  1. Open your Firefox Browser.
  2. Click on the bookmark button.
  3. Select Show All Bookmarks to open the Bookmark Library.
  4. Make sure All Bookmarks is highlighted in the left column and then, at the top of the window, click on Import and Backup > Export Bookmarks to HTML.
  5. Give your bookmark file a unique name and save it.


  1. Open your Chrome browser.
  2. In the top right, click the menu button.
  3. Select Bookmarks > Bookmark Manager.
  4. In the manager, click the Organize menu.
  5. Select Export bookmarks.
  6. Give your bookmark file a unique name and save it.

In either case, we strongly recommend you give the file you save a unique name to identify if you saved it from Chrome or Firefox. This prevents confusion later if you need to restore your bookmarks. For example, instead of “John’s Bookmarks,” call it “John’s Firefox Bookmarks.”

For additional information, including how to import bookmarks back into your browser, see Saving Your Browser's Bookmarks.

Jerry Ranum, Jon Fry and Blair Johnson, Desktop Support Specialists; ITS Help Desk, (701) 231-8685

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