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NDSU Email Migration Tips

NDSU Information Technology Services (ITS) has created a collection of Web resources for dealing with issues arising from the July 18 migration of NDSU employee email accounts to the NDSU student email system.

Many of the email migration issues affect a relatively small number of accounts, but there are a few resources on the NDSU Email Migration - Employees Web page that most everyone will want to check out.

Address Book - After the migration, names in the Global Address List are organized by Firstname Lastname rather than by Lastname, Firstname as they used to be. As a result, you may not get any search results at all if you search for someone by last name only.

Searching the address book may be further complicated because, after the migration, your Microsoft Outlook client may be set to search the "Offline Global Address List." ITS recommends setting your default address book to "Global Address List" and switching your address book from "Name only" view to "More columns." Instructions for both tasks are on the NDSU Email Migration - Employees Web page under "Address Book."

Calendar - The privacy settings of your Outlook Calendar were not part of the migration. As part of the migration, all calendar privacy settings were set to "Free/Busy" by default. That means anyone in the NDSU email system can view your calendar and see when you are free and when you have an appointment scheduled. They cannot see the details of any of your appointments.

If you want certain individuals to be able to see the details of your appointments, you need to give them that level of access to your calendar. If you want to hide your calendar completely from everyone in the NDSU email system, you need to change your calendar permissions and visibility. Instructions for both tasks are on the NDSU Email Migration - Employees Web page under "Delegate access for calendar."

Incorrect email addresses on older messages - Some of the email messages you received from NDSU employees prior the email migration might have incorrect email addresses associated with them now. If you reply to a message from before the migration, your reply may go to an email address ending in instead of the correct email address ending in In the next 30 days or so, messages sent to addresses will be forwarded to the correct email address, but after forwarding is discontinued, replying to a message with address will result in a lost message.

When replying to messages received before the email migration, take a look at the sender's name. If it is formatted Lastname, Firstname it is probably from an address. If it is, you should delete that address from the "To:" field of your reply and replace it with the person's correct email address.

Missing older email - If you use Outlook 2013, you may have noticed that your older email messages seem to have disappeared. This is due to the offline mail setting in Outlook 2013. By default, when a new account is setup in Outlook 2013, it will automatically only pull in the last year of email. To get all the mail back, change this setting to tell Outlook you want all of your email.

Re-creating old contact lists - If your local contact lists did not move across and the Help Desk is unable to assist, you will need to re-create them from old email messages. If you have a message remaining in your sent items folder to a contact list you no longer have, use that message to re-create the list

Profile photo - Profile photos were lost in the migration, so you can personalize Microsoft Office (including Outlook and Lync) by adding a photo to your Microsoft Office 365 account.

If you are having any trouble resulting from the email migration, please check out the NDSU Email Migration - Employees Web page or the Ag Communication Computer Services email migration Web page. If you need additional assistance, contact the NDSU ITS Help Desk at (701) 231-7875.

Bob Bertsch, Web Technology Specialist, (701) 231-7381; Jerry Ranum, Desktop Support Specialist; NDSU ITS Help Desk; (701) 231-7875

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