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Multiple Authentication Options Help Reduce Security Headaches

NDSU requires employees to set up and use authentication to log in to websites that contain sensitive data. In many cases, we choose to install the DUO Push app to our smartphones. This allows us to simply tap a button when prompted to authenticate.

What we don't think about, however, is what to do if something happens to our phone (or other primary authentication method). How will you log in to these websites if you do not have that way to authenticate? When configuring authentication settings, make sure to add at least two different authentication methods to ensure you will always have access. 

To add a second option, visit the NDSU Account Management Page to log in and change your settings.

Once logged in, click on Multi-Factor Authentication in the left menu. You will see an authentication screen where you should see this:

Click on Add a new device. You may be prompted to authenticate again. A list of available options should be displayed.  Select a device, making sure it is not the same one you're already using for authentication, and click Continue. Follow the instructions and fill out any additional information, including phone numbers, of the new device. Once finished, you should see a screen confirming the setup of your second device.

Now, when prompted, you'll have multiple options to authenticate. Pay attention to any instructions that appear on the screen during the authentication process. For example, authenticating via phone call may be different between a land line and your mobile phone. Pne may use voice prompts in the call to tell you what number to press, and the other may display instructions on the login screen and use no audio at all. As always, it's a good idea to test each authentication method at least once so you are familiar with how each one works.

If you need assistance adding a second authentication option, please contact the NDSU Help Desk at 701-231-8685.

, IT Systems Specialist, Ag Communication  |  :  (701) 231-8685

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