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Eduroam Connection Issues

Recently, some changes were made to the Eduroam wireless network that now requires Windows to prompt for your NDSU email address (your.name@ndsu.edu) and your NDSU (not NDUS) password to connect.

Unfortunately, in some cases, people are not seeing the login prompt.  Generally, this is caused by Windows failing to clear out its previously stored credentials. When attempting to connect, Windows continues to try log into the wireless using your old credentials which no longer work.

To fix this, you will need to locate the network management screen within Windows and clear out the old credentials..  The instructions to get to this screen is different depending on which version of Windows you have.

Windows 7:

  • Click on Start > Control Panel.
  • In the Control Panel window, in the upper right-hand corner, locate the View by option.  Set it to small icons if it is not already set.
  • Now, in the list of icons, click on Network and Sharing Center
  • In the Network and Sharing Center screen, on the left, click on the link labeled Manage Wireless Networks
  • Locate the eduroam wireless network in the list that appears, right click on it and select Remove to delete it.

Windows 10:

  • Click on Start > Settings Gear icon Windows 10 Settings Icon on the left side of your start menu.
  • Click the Network & Internet Option
  • Click Wi-Fi on the left hand side
  • Near the top of the screen, click on Manage known networks
  • Locate the eduroam wireless network in the list, left click on it and click the Forget button that appears.

Once you have performed this task, try re-connect to eduroam again.  This time it should prompt you for a login and password.  If it does not, the issue may be more in-depth and require a technician visit.  For these situations please contact the  (231-8685) for additional assistance and to submit a ticket.

, IT Systems Specialist 

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