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Avoid Computer Viruses and Malware

ITS Desktop Support has seen a number of infected computers lately, so here are some ways to make sure your computer isn't impacted.

Never click on a .zip file or an image file if you are not expecting it. The message in an infected email tries to be “personal” to get someone to click on the attachment. In reality, the email is pretty generic but just close enough to get the unsuspecting users to click.

Examine the subject line and the email message. Usually an email from a company would be more specific by mentioning an individual name. If you recognize an email address but the subject line is not familiar or not dealing with a specific issue, be very careful and call the contact number to verify or the ITS Help Desk for advice.

When a computer gets infected, it can be blocked from the NDSU network so that a person has no email, no network drives and, of course, no Internet access.  A blocked computer has to be completely re-imaged, which means all the data taken off, the hard drive wiped, and the operating system and software re-installed.

Please take the time to examine an unexpected email and ask why it might be being sent to you. Have I sent anything via FedEx recently or contacted the BBB? Does the email address me specifically, or is it a generality? Is there an attachment? What is the extension of the attachment? Who is the email sent from, and who is it sent to?

Blair Johnson, Desktop Support Specialist; ITS Help Desk, (701) 231-8685

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