Agriculture Computer Support


Need Help?

Please contact the NDSU Help Desk @ 701.231.8685 Option 1

Windows 7 End of Life

Computer Order Form

Please use our computer order form to request equipment that is NOT a part of the annual Extension equipment orders or the county cost-share program.

Software Request Form

Please use our software request form to place software orders ONLY if you do not have a departmental software contact.  You can find out who your software contact is via the NDSU Departmental Software Contact list.

Current Tools

File Troff document Instant Remote Support Tool
Also referred to as "the creepy eyeball" due to its unusual icon, the Instant Remote Support tool provides a way for Ag Comm techs to remotely connect to and assist with computer issues in our off-campus offices. To use the program, download the file and save to your computer. Then, when requested by the technician, run the program and provide them with the 6 digit numerical code that appears. They will take care of the rest.
File Replacement Status Tool
Run your computer’s inventory number through this tool to find out when it will come off support and be considered for replacement. PLEASE NOTE - depending on the browser you use, you may receive a warning stating the publisher is unknown or unverified or that the app is unrecognized. Should you see this, you can safely ignore the warning and continue the installation for this program. On Windows 10 computers you may need to click on 'More Info' and then 'Run anyway'. If you are running Windows 10, you may also see a second screen asking to allow the Registry Console Tool to make changes to your device. If you see this, click YES.
File ECMAScript program Share Drive Repair (Windows 10 Only)
Allows you to re-connect to your shared drives (X:, S: and U:) if your computer mysteriously stops connecting to them. Download and save to your desktop. Anytime you restart and your drives don't show up, just double click on this file to reconnect to them. Does not work with Windows 7 or off-campus computers.
File Technician Support Viewer
Viewer that allows the technicians to connect to someone running the Instant Remote Support tool (above). This tool is password protected to prevent unauthorized use.
File Wallpaper Repair
Fixes a bug that locked out the ability to change wallpaper in Windows 10 and claims it's managed by your administrator. Please note: If you see a warning the publisher is unknown, you can safely ignore it this time. In the warning screen, you may need to click "More Info" before you will be presented with the option to run the program.
File Windows 7 Shared Drive Connection Utility
This program will help re-connect to shared drives (S:, X: & U:) that go missing on Windows 7 computers once the shared drives have been encrypted on March 6th. Please note that you will need to run this program each time you log off or restart your computer in order to access your shared drives.
File Windows 7 Share Drive Patch
This patch is for computers that utilize the Win7 Share Drive connection utility and experience file copy issues. This script will adjust the computer's settings to allow for transfer of larger files, allow for longer transfer times (to ensure a successful copy process) and will disable auto LAN detection to improve compatibility. Once you've run it, restart the computer for the changes to take effect.
File Windows 7 Security Update Scan
Checks to see if Security Updates KB4474419 and KB4490628 have been installed. These files are required for Windows 7 to continue receiving security updates after July 2019.
File Password Check
Allows you to securely enter a password and check to see if there are any known references to it on the internet indicating it may be compromised. Utilizes the HaveIBeenPwned API & database. Our implementation clears & overwrites variables as it goes to prevent the password from being inadvertently stored the entire time the program is running.
File Office 2013 Authentication Fix
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