Agriculture Computer Support


Need Help?

Please contact the NDSU Help Desk @ 701.231.8685 Option 1

Computer Order Form

Please use our computer order form to request equipment that is NOT a part of the annual Extension equipment orders or the county cost-share program.

Software Request Form

Please use our software request form to place software orders ONLY if you do not have a departmental software contact.  You can find out who your software contact is via the NDSU Departmental Software Contact list.

Computer Information

Search our computer records for support information on your computer.

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Performing A Manual (Unsupported) Upgrade To Windows 10

Steps needed to upgrade your Windows 7 to Windows 10 when support for your computer is not available through Ag Comm:


Obtain Windows 10 installation software

If you are not eligible for an automated upgrade, you will need to order Windows 10 from NDSU Software Licensing.  Visit with your departmental software contact to place the request.  Be sure they DO NOT select the option for Ag Comm or ITS install. Checking this can prevent you from receiving the installation media and severely delay your upgrade plans

Also make sure you also get a copy of the Windows key.  You will need it to activate Windows 10 once it has been installed.


Prepare your computer

  • Be sure to unplug any external storage devices such as USB drives, SD cards or external USB hard drives.  These are one of the most common causes of upgrade failures.
  • Back up any files you can't afford to lose to an external storage drive or the cloud (OneDrive / Google Drive) just to be safe
  • Make sure your computer is connected to the network via cable (not wireless)
  • Prior to running the upgrade, we strongly recommend you restart your computer once.  This should ensure all 3d party software is NOT running and that any software updates are finished prior to upgrade.


Begin the upgrade

  1. Open the Windows 10 media provided by NDSU Software Licensing and double click on Setup.exe to get the ball rolling.

  2. win10_upgrade1
    The first screen you see should  look like the one above.  At this screen, click on the blue link "Change how Windows Setup downloads updates".  Do NOT click on the Next button.

  3. win10_upgrade2
    The next screen will give you options as to when to download updates and drivers.  Select "Not Right Now" and click the Next button.

  4. win10_upgrade3
    Depending on the disc you were given, you may or may not see a screen to select image.  If you do, select Windows 10 Education (not Education N) and click the Next button.

  5. win10_upgrade4
    You will now be presented with Windows 10 license terms.  Assuming you got the installation Disc from NDSU Software Licensing, you can safely click on the Accept button.

  6. win10_upgrade5
    Once you accept, the installer will do a self-check on your hardware to make sure everything is OK to upgrade.  This process can literally take several minutes so don't be surprised.

  7. win10_upgrade6
    In many cases, the upgrade may detect something that is running a driver or software that is not Windows 10 compatible.  When this happens you will see a screen similar to the one above.  This is normal.  To continue, click on the Confirm button on the right side of the screen to continue.  It's possible you may see several screens like this before the upgrade will start.

  8. win10_upgrade7
    Just another example of a compatibility warning, Don't be surprised if you see this one, System Center Endpoint Protection is the anti-virus program used by NDSU.  Again, click on the Confirm button to the right.  Once all items have been confirmed by you, the Refresh button in the lower right hand corner will change to a Next button.  Click Next to continue.

  9. win10_upgrade8
    Finally, once you have navigated the other screens, you will see this one.  Before going ahead with the upgrade, make sure that both check marks are on your screen as displayed above.  If it does not have both "Windows 10 Education" and "personal files and apps" checked, you may want to cancel out and try again.  If your screen matches the one above, click the Install button to begin the upgrade process.

  10. Once the upgrade process has started, depending on your computer and the amount of hard drive space it has, the process can take several hours.  It will go through several cycles and restart at least 3 or 4 times before finishing.  We strongly recommend you start the upgrade process at the end of the day and allow it to run overnight. 


Activating Windows

Assuming the upgrade was successful, once you've logged back into Windows 10 you will need to activate. 

  • Open the File Explorer (yellow folder icon on the task bar), in the left column, locate and right-click on This PC.
  • In the context menu that appears, click on Properties
  • In the next screen that appears, scroll to the bottom and click on the Change product key link
  • A new screen prompting you for your activation key should appear.  Enter the key provided to you by NDSU Software Licensing and click the Next button
  • Windows should now attempt to use the new key to authenticate with Microsoft. 
  • On completion, Windows will display a screen confirming that the activation was successful.

Please note that upgrades are not always successful on the first try.  They can be somewhat particular and may need to be run more than once to be successful.  Patience is the name of the game.


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