Agriculture Computer Support

Accessibility


Need Help?

Please contact the NDSU Help Desk @ 701.231.8685 Option 1

Computer Equipment Requests

Please use our equipment request form to submit any computer equipment requests that are NOT a part of the annual Extension equipment orders or the county cost-share program.

| Share

Windows 7 Share Drive Changes

Last Updated March 8, 2:34 PM

What's Happening  |  How Does This Affect Me  |  How To Tell If You're Running Windows 7
How To Connect To The Shared Drives  |  Resources Needed To Connect  |  Common Issues and Concerns


What's Happening

Beginning March 6, the NDSU IT Division (ITS) will begin implementing a new security plan that involves encrypting the X:, S: and U: drives. This change is intended to help improve overall data security at NDSU.

 

How Does This Affect Me?

Once the change is made on March 6, people running Windows 7 will lose access to their departmental shared drives.  The drive letters (S:, X:, & U:) will also disappear from the drive list in File Explorer.

For those people running Windows 10, nothing will change.  Your drives will continue to show up and work as usual.

Other operating systems such as OS X are not supported by ACCS.  However, it is our understanding that OS X 10.13 (High Sierra) will work.


How Do I Know If I'm Running Windows 7

Windows 7 has a start button in the lower left corner of the computer screen that looks like this:

Windows 7 Start Button

  

I'm Running Windows 7, How Do I Re-Connect To The Shared Drives?

If you are running Windows 7 and need to continue to use the X: S: and U: drives, the easiest way to connect to them is by downloading and running our Windows 7 share drive connection tool. 

This tool will remove old references to the drives and re-connect to them using a different method that works with Windows 7.  Please note that the tool requires you to enter your NDSU password and  will need to be run every time you log into Windows to re-connect the drives.  If you use the drives often, ACCS can assist you in setting up your computer to auto-run the tool on login.

Resources Needed To Re-Connect To The Shared Drives

 

Common Issues And Concerns

  1. When I run the Win7 Shared Drives.exe file, type in my password and click OK, the window disappears but the drives do not show up.

    While the program runs on most computers without issue, in some cases you may need to elevate your privileges to get it to run correctly.  Instead of double clicking on the file, right-click on it and select "Run as Administrator".  This should help the program run correctly.  If you try this and continue to experience problems, please contact Ag Comm Computer Services or the NDSU Help Desk for assistance.


  2. When I run the program, I keep getting a warning that the publisher could not be verified:
    Publisher Warning

    When running tools downloaded from the Ag Comm Computer Services website you can safely ignore this warning.  To ensure it doesn't continue to appear each time you run the tool, be sure to uncheck the box labeled "Always ask before opening this file" (circled in red) before clicking the "Run" button.


  3. Once you have run the connection tool, your drive letters will remain the same but the drive descriptions will change.  Here are screenshots of the drives before the switch (1) and after you run the new connection tool (2):

    1)               2)  


  4. If you are experiencing long delays in accessing the drives or are experiencing errors while copying and pasting files, your computer may need a couple of settings adjusted.   For example, if you see an error similar to this:



    You can download our Windows 7 share drive patch which will make changes that should help eliminate some of  those issues.  Run the file and restart Windows for it to take effect.  This patch only needs to be run once.


  5. If you are attempting to open a Microsoft Office file (Word, Excel, PowerPoint, etc...), you may  be prompted for your login and password. 

    If this happens, your login will be:  firstname.lastname@ad.ndsu.edu    Your password will be your NDSU password (not your email password).  Be sure to check the box to save your credentials. While it will most likely prompt you to log in again the next time, it should retain your credentials so you only have to click "OK".  (Please note we are receiving reports that some computers will not save the credentials even after checking the box.)


    For those who often work with MS Office and Adobe files in the shared drive; if you leave one instance of each type of file (must be a file on the shared drive) open, you can open additional files without having to re-type your password.  For example, you open document A in Excel and enter your credentials. While document A remains open, you can open Excel documents B, C and D without having to re-enter your credentials.  This is specific to each program so leaving an Excel document open will not prevent you from having to enter credentials on a Word or PowerPoint document.


  6. Several programs, including Microsoft Office and Adobe products, tend to have a difficult time opening files through the share connection and can take some time.

    Unfortunately, due to the method used to connect Windows 7 to the share drives, it can take extra time for these programs to open and edit a file within the drives.  It is often much faster to manually move the file to your desktop, modify and save it, and then move it back to your shared drive again when finished.


  7. My files were copying quickly but have almost slowed to a stop during the last 10-20% of the progress bar.

    The appearance your copying has stalled/stopped is due to a poor design choice on Microsoft's part.  The first 80-90% of the transfer that seemed to be going so quickly was only your computer preparing (caching) files to send.  The file transfer has not actually started at this point.  The last 10-20% remaining on the progress bar is the actual copy time from your computer to the shared drive which is why it seems to be taking so long.  It's unfortunate that it doesn't just reset the progress bar values to reflect the correct percentages once the actual copying begins.

 

Filed under: ,
Creative Commons License
Feel free to use and share this content, but please do so under the conditions of our Creative Commons license and our Rules for Use. Thanks.