Agriculture Computer Support

Accessibility


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File Troff document Instant Remote Support Tool
Also referred to as "the creepy eyeball" due to its unusual icon, the Instant Remote Support tool provides a way for Ag Comm techs to remotely connect to and assist with computer issues in our off-campus offices. To use the program, download the file and save to your computer. Then, when requested by the technician, run the program and provide them with the 6 digit numerical code that appears. They will take care of the rest.
Located in Support Tools / Current Tools
File Replacement Status Tool
Run your computer’s inventory number through this tool to find out when it will come off support and be considered for replacement. PLEASE NOTE - depending on the browser you use, you may receive a warning stating the publisher is unknown or unverified or that the app is unrecognized. Should you see this, you can safely ignore the warning and continue the installation for this program. On Windows 10 computers you may need to click on 'More Info' and then 'Run anyway'. If you are running Windows 10, you may also see a second screen asking to allow the Registry Console Tool to make changes to your device. If you see this, click YES.
Located in Support Tools / Current Tools
File ECMAScript program Share Drive Repair (Windows 10 Only)
Allows you to re-connect to your shared drives (X:, S: and U:) if your computer mysteriously stops connecting to them. Download and save to your desktop. Anytime you restart and your drives don't show up, just double click on this file to reconnect to them. Does not work with Windows 7 or off-campus computers.
Located in Support Tools / Current Tools
File Technician Support Viewer
Viewer that allows the technicians to connect to someone running the Instant Remote Support tool (above). This tool is password protected to prevent unauthorized use.
Located in Support Tools / Current Tools
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