Agriculture Computer Support


Need Help?

Please contact the NDSU Help Desk @ 701.231.8685 Option 1

Computer Equipment Requests

Please use our equipment request form to submit any computer equipment requests that are NOT a part of the twice-yearly Extension equipment orders or the county cost-share program.

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Solutions to Common Migration Issues

Most post-migration questions can be answered by visiting the NDSU Help Desk migration page.  In some rare instances we have run into situations that need additional information.  Here are the most common scenarios:

Outlook | OneDrive

Outlook on Your Computer

  1. You are receiving a notice saying "Your message to <NDSU / NDUS email address> couldn't be delivered"

    These issues can be encountered either when sending messages to other NDSU account or when scanners/copiers attempt to send emails.  In most cases, these appear to be random and will likely work themselves out over a short time.  They can be   However, if you are receiving this message repeatedly, we encourage you to contact the NDSU Help Desk (231-8685 | ) for assistance. 

  2. How to claim your NDUS account in order to use the new email system.

    Please visit our NDUS account page for the steps needed.

  3. Can Ag Comm Computer Services reset my email password for me like they have done in the past?

    Unfortunately, we do not have any administrative access to the new system and are unable to help change email passwords.  At this time we are still able to assist in changing NDSU passwords that affect computer logins, blackboard, etc...

    To change your NDUS password, please visit the NDUS Account Password page.

  4. When I first log into the online webmail, I'm prompted to download and install Office 2016. Should I download it?

    If you are prompted to download Office 2016, please DO NOT DOWNLOAD IT.  The downloadable version of Office is for home use only.  You can get a copy of the correct version of Office 2016 for your NDSU-owned computer from Ag Comm Computer Services at no cost to your office.

  5. When I try to set up my Outlook mail with my new account, it repeatedly asks for my password and never completes.

    You might first want to check your NDUS account to make sure it exists and/or is functioning properly.  Visit our NDUS Account page for information on both how to check your account status and also to claim an account if you don't already have one.

    If that seems to be OK, try to log in to Office 365 Online (webmail)  with your NDUS credentials to see if they work.

    If you visit our NDUS Account page and find your account and password are good but you are unable to log into the web page and Outlook on your computer continues to ask for a password, it is possible your password did not synchronize correctly with your email account during the migration.  The easiest way to solve this is to change your NDUS password by visiting the NDUS Change Account Password page.  Changing your password should reset everything and get you up and running.

  6. When I try to recover my password at the NDUS website, it tells me that my account is invalid.

    We've noticed this happening most often for people who have either just claimed their NDUS account or have an account that hasn't been used in a long time.  If you receive this message, you will need to contact the NDSU Help Desk (231-8685 / ) for assistance. 

  7. If you get your new account set up in Outlook but are not receiving email any newer than March 10 - OR -  You receive the message "A temporary mailbox exists..."

    Either of these scenarios are a pretty good indication that you are still running your old profile.  In this case, you'll need to delete the original "Outlook" profile.

    To do this: 
    1. Close Outlook
    2. Click Start -> Control Panel
    3. In the Control Panel in the upper right hand corner, locate View by and change it to large icons.  Now scroll through the list and locate Mail (32-bit). Click on it to open. 
    4. A small window with three options will appear.  Click on the Show Profiles button (3d one down).  In the screen that appears you will either see two profiles, an Outlook profile and one with your NDUS account name, or just a profile named Outlook..
    5. If you see two profiles: just select the old profile (usually called Outlook) and click on the Remove button to delete it. ( if you had two profiles, skip the next step)
    6. If you only see the Outlook profile listed:, You'll need to delete the outlook profile.  Once done, close the window and start Outlook.  This time, it will prompt you to create a new profile.  Follow the prompts and make sure that when asked for an email address that you have your address entered.  After entering the information click the Next button and, after verification, click the Finish button.  Do NOT click on any other buttons that may appear during this process.
    7. Once done, Outlook may or may not prompt you to restart.  Once finished, let Outlook fully load and give it a few minutes to begin pulling your email back down.  Do not panic if you don't see anything immediately after Outlook starts. 

  8. What do I do with the Contacts backup file I created?

    If you find after the migration that your contacts are missing, you can visit our page on how to restore your contacts from the backup file you created earlier.

  9. How do I get my email signature back?

    As it turns out, our email signatures have migrated over with our other data.  However, we need to re-assign them in order to get them to show up again.

    The easiest way to do this in Outlook is to click on New Email in the upper left hand corner.  This will open a blank email window.  Now at the top of this window, click Signature and in the menu that appears, select Signatures

    In the right hand corner of the new window, you can use the drop down menus to select which signature (if any) you want to automatically be added to your new messages or your replies and forwards.  Click OK to save once you are finished.

  10. I can't find my email older than 12 months.

    If you are unable to find your older email messages, you may need to adjust a setting in your Outlook account that could be hiding them.  To do this, in Outlook click on File in the upper left hand corner, click the Account Settings button on the right and then click the second Account Settings option that appears.

    In the next screen, click once on your NDUS account name to highlight it and then click on the Change button above it.  In the screen that opens, under Offline Settings, move the slider all the way to the right.  This will tell Outlook to show you all mail messages. When finished, click Next and then Finish.


  • My OneDrive files are in the cloud but I can't get them to sync to my computer.  The Help Desk instructions don't seem to match the options I see on my computer.

    The most common cause of this is an outdated OneDrive client. Click here to download the most recent client for all versions of Windows.  Once you've downloaded the file, just double click on it to install.  Please note it is no longer referred to as OneDrive for Business.

    Once you've installed the program, OneDrive may or may not automatically begin the setup process.  If you do not see a OneDrive setup window asking for your email address, you will need to manually start the process.  To do this, click on the Start button in the lower left corner, click on All Programs (or All apps if you have Windows 10).  Now scroll down to where you see Microsoft OneDrive (or OneDrive in Windows 10) and click on it to start. 

    Whether you started it manually or it started automatically, you should now see the screen below:

    At this point, enter your email and click the Sign in button.  Once done, you will now be prompted to log into Office 365.  On this screen, use the same NDUS login credentials you use for email and click on the Sign in button.

    The next window will display the local folder where your OneDrive files will be stored.  If you need to change this location, click on the Change Location link and select a new folder location.  Otherwise, just click the Next button to continue.

    You will now see a window listing all of the folders currently in your online OneDrive account.  All files and folders are selected to be synced by default, however, you can uncheck any folders you do not wish to sync with your computer.  When finished, click the Next button.

    You will now see a final screen that confirms OneDrive is ready.  At this point, OneDrive has been successfully connected.


Don't see what you're looking for?  Check back often, we'll be updating this page as the week progresses!

For additional assistance, please contact either the NDSU Help Desk (231-8685 / ) or Ag Comm Computer Services ()

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