Agriculture Computer Support

Accessibility


Need Help?

Please contact the NDSU Help Desk @ 701.231.8685 Option 1

Computer Order Form

Please use our computer order form to request equipment that is NOT a part of the annual Extension equipment orders or the county cost-share program.

Software Request Form

Please use our software request form to place software orders ONLY if you do not have a departmental software contact.  You can find out who your software contact is via the NDSU Departmental Software Contact list.

Computer Information

Search our computer records for support information on your computer.

Ag Communication Computer Services

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CARES Act Equipment Examples

Laptop Computer Bundle -- $1,520
HP EliteBook 745 -- upgraded to 16GB RAM, Intel i7/AMD Ryzen 7 CPU, 256GB Solid State Drive, Windows 10 64 bit, 14" screen -- $950
Example

Port replicator (docking station) -- $75

Monitor -- 24-inch HP LCD E243i monitor -- $220
Example

Wireless keyboard and mouse -- HP Slim Wireless Keyboard and Mouse -- example -- $25

Webcam and headset -- Logitech C920s HD Pro webcam -- example --
and Jabra Evolve 20SE Stereo -- example -- $175

Webcam and Headset only -- see examples above -- $175

DSLR Camera Bundle -- Canon EOS Rebel T7i DSLR Camera with 18-55mm Lens (24 megapixels, HD video, wifi & bluetooth, 3" touchscreen, mic jack) example + wireless mic example -- $880

LaserJets
B/W HP Laserjet Pro M428fdw copier/printer/scanner -- example -- $525
Color HP Laserjet Pro M479fd2 -- example -- $685

Interactive (videoconferencng) Whiteboard
Ricoh 65" and 75" -- example -- Windows 10, HD wireless, stand, 3-year warranty, wireless keyboard and mouse + Meeting OWL Pro camera/mic/speaker -- 65" example $6,525, 75" example $8,275

Portable Wireless PA System
MIPRO MA-808 -- example -- $XXXX

Dual Sink Hand Washing Station
for outdoor events -- example -- $700

Large Branded Hand Sanitizer Station
example and example ---- $370

Small Branded Hand Sanitizer Station
example -- (waiting on pricing from Facilities Mgmt)


 

 

 

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Printer Issues Caused By Windows Updates


What's happening?

Recent updates to Windows 10 have started to cause printer issues on some computers. This issue can prevent print jobs from completing and, in some cases, throw errors or even cause the program to crash and/or close.

How do I fix it?

Please use the following updates to fix printer issues on your Windows 10 computer.  These patches will require you to restart your computer. 
Please note that the files may have .msu extensions, but will still run like a standard .exe file when double clicked.

Win 10 Version OS Build Number Printer Patch
1909 18363.xxx KB4567512
1903 18362.xxx KB4567512
1809 17763.xxxx KB4567513
1803 17134.xxxx KB4567514
1709 16299.xxxx KB4567515
1703 15063.xxxx KB4567516
1607 14393.xxxx KB4567517


To find your Windows 10 version:

  1. Click the Start Button and then click on the settings (gear) icon
  2. In settings, select System > About

Near the bottom of the page you should see something like this.

 

If you are unable to find the Windows version, you can also try this method:

  • Right Click on the Start Button and select Run.
  • Type cmd.exe and press Enter
  • At the C:> prompt enter ver and press Enter.
  • You should now see the OS version (build) number  you can look up in the 2nd column above.

 

 

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Windows 10 Update Causing Printing Problems


What's Happening?

Due to a bug in the recently released June 2020 Cumulative Update for Windows 10 version 1909, some computers are no longer able to print to some or all of their installed printers.

Who will this affect?

This issue appears to affect computers that print to any one of a variety of printers including those from Lanier, Savin, Ricoh, Panasonic, Brother and others. Currently it is believed the problem is limited to computers utilizing PCL5 drivers.  If you begin to have problems printing after installing the latest Windows update, it is very likely your computer is affected.

What is being done to prevent this?

For on-campus computers, we are temporarily delaying any updates known to cause printing issues.  We plan to release them at a later time once Microsoft has addressed the issue.

For off-campus computers, we will work with anyone experiencing printing problems to update their printer drivers.  Unfortunately, due to how off-campus computers perform Windows updates, we are not able to temporarily block this update on those machines.

I'm having trouble printing after the last update, how do I fix it?

If you are supported by Ag Comm, please contact the NDSU Help Desk to submit a request for assistance.  We'd be happy to help you update your computer drivers and get re-connected.

If you are not supported by us, here are a few things you can try:

  • Replace your PCL5 printer driver with a PCL6 version.  These can be downloaded from your printer manufacturer's website
  • Make sure your USB connected printer is turned on BEFORE you turn on your computer.  In many cases, this seems to help prevent communications issues via USB.
  • If all else fails, you can remove update KB4560960 to resolve the issue.  Please be aware that removing the update is NOT recommended and is considered a LAST RESORT.

 

 

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Working From Home

To assist NDSU staff and faculty in working from home, here is some information on NDSU resources currently available for your use:

File Services

Internet-based options such as OneDrive and other NDSU File Services allow us to safely store, share and access data from home or anywhere else you have an internet connection.

OneDrive (Cloud Storage)

Additional NDSU File Services


Remote Desktop Connections

If you have a desktop in your office, connecting remotely using Microsoft's Remote Desktop tool (RDP) is another option.  Using this, you should be able to connect from your home computer or a loaner notebook and control your work desktop. You may need to authenticate using DUO to connect (same thing you use when logging into your NDSU webmail).

Adding Accounts

If you are planning to use a "loaner" notebook computer off-campus, you will need to add a local account for your use.


 Additional Information

 NDSU Learning & Applied Innovation has a website with additional information on working remotely for Faculty and Staff as well as resources for teaching remotely.

 

If you have any questions about the above services, we ask that you please contact the at 231-8685.

 

 

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Windows 7 No Longer Supported

On Tuesday (Jan. 14), Microsoft support for Windows 7 ended.  We have completed our rollout of Windows 10 upgrades and are now working to resolve issues on a handful of computers that were having trouble reporting to our management system. 

NDSU ITS have decided to delay their plans to block all Windows 7 computers from the NDSU campus network by 1 week.  This provides one last opportunity for any remaining Windows 7 computers to upgrade before they are no longer able to access network services such as printers, share drives, email and the internet.

I have a Windows 7 computer that was not upgraded

During our rollout and notifications, it's possible that some computers may have been missed.  If your computer meets our support requirements but was not upgraded, please contact us at .  If you are unsure as to whether your computer meets our support requirements, please visit our page on determining computer support for more information on ways to find out.

How to manually upgrade computers no longer supported by Ag Comm

If your computer is no longer considered supported, you will need to work with your departmental software contact  to request a Windows 10 disc from NDSU Software licensing and manually upgrade your computer. 

 

 

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Privacy Statement

The policy of the North Dakota State University Agriculture and University Extension is to respect the privacy of all users of information technology services. This electronic privacy statement is intended to inform the Agriculture and University Extension clients of Agriculture and University Extension information gathering and usage practices.

North Dakota University System Policy and Procedure, 1901.2, NDSU Policies and Procedures 158 and 710, and federal and state laws take precedence over this privacy statement.

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